Terms and conditions of the service

1.- Introduction

This document (together with the documents mentioned therein) establishes the conditions governing the use of this website and the purchase of products on it (hereinafter, the “Conditions”).

We kindly ask you to read the Conditions carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions, so if you do not agree with all the Conditions, you should not use this website. These Conditions could be modified. It is your responsibility to read them periodically, since the conditions in force at the time of use of the website or the conclusion of the Contract (as defined below) will be those that are applicable to you.

Our tax identification data are:

Bunny’s Tail, S.C.P.

Avinguda Sant Nonet 7 1er 1a

08458 Sant Pere de Vilamajor (Barcelona – España)

Telf. 661662022 NIF. ES-J01785724

2.- Use of Our Website

By using this website and placing orders through it, you agree to:

1. Make use of this website only to make legally valid inquiries or orders.

2. Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.

3. Provide us with your email address, postal address and / or other contact information truthfully and accurately.

Likewise, you agree that we may use said information to contact you. If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

3.- Service Availability

The items offered through this website are available for worldwide shipping.

4.- Conclusion of the Contract

La información contenida en las presentes Condiciones y los detalles contenidos en esta página web no constituyen una oferta de venta, sino una invitación para contratar. There will be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount thereof will be refunded in full. To place an order, you must follow the online purchase procedure and click on “Authorize payment”. After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted, as it constitutes an offer that you make to us to buy one or more products. All orders are subject to our acceptance, of which you will be informed through an email in which we confirm that the product is being shipped (the “Shipping Confirmation”). The contract for the purchase of a product between you and us (the “Contract”) will be formalized only when we send you the Shipping Confirmation. Only those products listed in the Shipping Confirmation will be the object of the Contract. We will not be obliged to supply you with any product that may have been ordered until we confirm the shipment of the same in a Shipping Confirmation.

5.- Product Availability

All product orders are subject to their availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order. If you do not wish to order these substitute products, we will refund any amount that you may have paid.

6.- Refusal to Process an Order

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to reject the processing of an order after having sent the Order Confirmation, so we reserve the right to do so at any time, at our sole discretion. discretion. We will not be liable to you or to any third party for removing any product from this website, regardless of whether said product has been sold or not, removing or modifying any material or content on the website, or for denying us to process an order once we have sent you the Order Confirmation.

7.- Shipping and Delivery

The Articles are sold and delivered in the countries that are listed on the web. The merchandise will always be sold from our warehouses located in Spain, so the current tax law in Spain and the European Economic Community will be governed.

On the website we indicate that for orders over € 65, shipments are free. Keep in mind that this is something that we can change or delete, so what is shown on our website will always prevail. In addition, free shipping is limited only to Mainland Spain (the Canary Islands, Balearic Islands, Ceuta and Melilla are excluded) and Portugal. Free transport will always be Standard transport, with urgent transport being optional, which will always be at cost, regardless of the amount of the order.

For purchases within the European Union where they do not have a different tax regime (example Isle of Man, Canary Islands, Jersey, Ceuta …..) the VAT to apply will always be Spanish VAT.

For purchases outside the European Union or community territories with a different tax regime (example Isle of Man, Canary Islands, Jersey, Ceuta, …) VAT will not be applied (it will be directly deducted from the price) and the buyer will have to pay the VAT or substitute tax (IGIC in the Canary Islands, IGCM in Ceuta and Melilla, …….) at the customs agency in order to dispose of the product. This amount varies depending on the country and is an amount similar to the Spanish VAT which has stopped being paid in the purchase process. If the customs tax is not paid, the package will be destroyed by the Customs agency of the destination country and the buyer will not be able to claim anything from Bunny’s Tail.

The delivery time for an order with Standard transport is between 4 and 5 working days for Spain and Portugal and between 8 and 15 working days for the rest of the countries.

The delivery time for an urgent order is 1 working day for Spain and Portugal and between 4 and 5 working days for the rest of the countries. This period begins to run on the same day for orders placed on business days before 10 a.m. and for the following business day for orders placed after 10 a.m.

Bunny’s Tail realizará sus mejores esfuerzos para que el servicio se realice en el menor tiempo posible. Bunny’s Tail will use its best efforts to ensure that the service is performed in the shortest possible time. Once the order leaves Bunny’s Tail warehouses, an e-mail will be sent to the Customer notifying them that their order is being shipped. Orders will be sent to the delivery address that the Client has given in their registration form, so it is important that the Client pay attention at the time the order is placed, since they will not be able to modify the delivery address data . will not be held responsible in case the delivery address is incorrect or incomplete.

The Customer may track the order using a locator that will be sent by email with the instructions to be able to do such tracking.

For security reasons, Bunny’s Tail will not send any order to PO boxes, nor will it accept any order when it is not possible to identify the recipient of the order and their address. Responsibility for Bunny’s Tail items will be transferred to the Customer at the time the order is delivered.

8.- Impossibility of Delivery

If after two attempts we are unable to deliver your order, we will try to find a safe place to leave it. Likewise, we will leave you a note indicating where your order is and how to pick it up. If you are not going to be at the place of delivery of the order at the agreed time, we ask you to contact us to arrange delivery on another day. In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it resolved. As a result of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, within a maximum period of 30 days from the date on which we consider the Contract to be terminated. In these cases, we will be authorized to pass on the transport costs derived from the shipment and the termination of the Contract.

9.- Transfer of Risk and Ownership of Products

The risks of the products will be at your expense from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in connection with them, including shipping costs, or at the time of delivery (as defined in clause 9 above), if this took place at a later time.

10.- Price and Payment

The price of each product will be the one stipulated at all times on our website, except in the case of manifest error. Although we try to ensure that all prices listed on the page are correct, errors can occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded. We will not be obliged to supply you with any product at the incorrect lower price (even if we have sent you the Shipment Confirmation) if the price error is obvious and unambiguous and could have been reasonably recognized by you as an incorrect price. The prices on this website include VAT (for purchases in European Union Countries, excluding territories with their own taxation), but exclude shipping costs, which will be added to the total amount due as explained in our Shipping Cost Guide . As indicated in point 7, orders placed outside the European Union or Community Territories with their own taxation (Canary Islands, Jersey, …) will not be charged VAT but they will have to pay the customs fee of each country at the time of receipt of the order. In the event that they do not want to pay said amount, the transport agency will not deliver the order and will destroy it, exempting Bunny’s Tail from all responsibility and the Client being responsible for the loss of the order. Prices may change at any time, but (except as stated above) possible changes will not affect orders for which we have already sent you a Shipping Confirmation. Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment. You can make the payment with Paypal and credit cards (Visa / VPay, Mastercard / Maestro, American Express, JCB and Dinners). To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made when your order leaves our warehouses.

VALUE ADDED TAX In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if The delivery address is in the Community territory (European Economic Union) except the Canary Islands, Ceuta, Melilla in Spain, in Germany, Heligoland Island and the Büsingen Territory, in Cyprus, areas over which the Cypriot government does not exercise effective control, in Italy, Livigno, Campione d’Italia and the Italian waters of Lake Lugano, in the United Kingdom, Gibraltar, Finland, the Åland Islands, France, its overseas departments and in Greece, Mount Athos. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

11.- Exchange / Returns Policy

Right of full cancellation of the order. Our Clients within a period of 14 calendar days from the receipt of the order may cancel the order in its entirety by sending an email to bunnystail@bunnystail.com notifying the cancellation in which it must reflect as subject: Order cancellation notice (mentioning the number ). After receiving your email canceling the order, Bunny’s Tail will send the Customer an email with the cancellation number. The Client must write the cancellation number in the order attached to the Bunny’s Tail items received. The right of cancellation will be applicable as long as the Bunny’s Tail items are returned in the same conditions in which the Customer received them, together with their complete original packaging, labels and any other accessories related to them. The only address where Bunny’s Tail items will be received is Bunny’s Tail SCP, Sant Nonet 7, 08458 Sant Pere de Vilamajor (Barcelona), Spain. Bunny’s Tail recommends that the Client use a secure method for shipping the canceled order and follow-up, since the Client will be responsible for the damage caused to the Bunny’s Tail items until it is received in the Bunny’s Tail warehouse. . Likewise, it is recommended that the Client keep the proof of shipment of the canceled order, in case of possible eventualities. Upon receipt in Bunny’s Tail’s warehouse of the Customer’s canceled order, we will determine if the Bunny’s Tail items that we have received are in the same condition in which they were sent to you. Bunny’s Tail items that have been returned damaged, incomplete, deteriorated, used, dirty or after the deadline will not be refunded and will be made available to the sending Customer and sent back freight collect. If the conditions set forth above regarding terms, communications and, where appropriate, status of the items are met, the amount of the order will be refunded to the customer within a period of no more than 30 days.

Changes and Returns In addition to the rules on Distance Selling, Bunny’s Tail allows the Customer to return or exchange (substitution for another item) within FIFTEEN (15) calendar days from the date of receipt of the order, with the exceptions provided in this Clause. Both for the exchange or return, the following requirements must be met: a) The items must be in perfect condition, in their original packaging, with all the labels, and within the time allowed, otherwise they cannot be exchanged or returned. b) The customer must send the delivery note and the exchange or return order together with the product that they wish to return, which they will have to request by mail to bunnystail@bunnystail.com. To make a change, the client must follow the following procedure: Step 1. Proceed to send an email to bunnystail@bunnystail.com indicating the order to be returned, indicating the reason and the shipping method. Step 2. Pack: (i) insert the returns sheet and the items in the package (ii) stick the adhesive that will be inside on the outside of the package. Step 3. Request collection: Confirm in an email to bunnystail@bunnystail.com the collection address and the order number, and we will coordinate the collection with the carrier. The transport derived from the change or Return will be paid by the Client and will have to pay it before the collection of the package. Step 4. Carrier: Deliver the sealed package to the carrier. Step 5. Refund: Once the package has arrived at our warehouse, the refund will be processed within a maximum period of 10 days. When the return has been selected in the same form of payment in which the order was placed, the amount of the return will be effective according to the conditions of the Customer’s bank. Usually, if you have paid with a credit card, the payment is made at the time of settlement, and if you have paid with a debit card, it will be effective within a maximum period of ten (10) days. . Items that have been returned damaged, incomplete, deteriorated, used, dirty or out of time due to causes attributable to the Customer will not be reimbursed and will be made available to the sender for postage due or the item will be available to the Customer to proceed its withdrawal within a maximum period of sixty (60) calendar days. After this period, it will be understood that the Client renounces the article, without being able to demand any responsibility from Bunny’s Tail. Bunnys Tail reserves the right to reject any return that does not meet any of the conditions mentioned above.

Returns of defective products In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, you must contact us providing the product data as well as the damage suffered to bunnystail @ bunnystail.com. We will proceed to carefully examine the returned product and we will notify you by e-mail, within a reasonable period of time, if the return or replacement of it is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate. The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase. The rights recognized by current legislation remain safe.

12.- Responsibility and Disclaimer of Liability

Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product. Notwithstanding the foregoing, our liability is not excluded or limited in the following cases: 0. In the event of death or personal injury caused by our negligence;

1. In case of fraud or fraudulent misrepresentation;

2. In any matter where it is illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability. Sin perjuicio de lo dispuesto en el párrafo anterior y en la medida en que legalmente se permita, y salvo que en las presentes Condiciones se disponga lo contrario, no aceptaremos ninguna responsabilidad por las siguientes pérdidas, con independencia de su origen:

to. Loss of income or sales;

b. loss of business;

c. Loss of profits or loss of contracts

d. loss of anticipated savings; vii. data loss; y

e. loss of management time or office hours.

Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly otherwise in it. All descriptions of products, information and materials that appear on this website are provided as a true body and without express or implicit guarantees about them. Con el alcance que permita la ley, excluimos todas las garantías, salvo aquéllas que no puedan ser legítimamente excluidas frente a los consumidores y usuarios. The provisions of this clause will not affect your legal rights as a consumer and user, or your right to withdraw from the Contract.

13.- Resale and Distribution

This purchasing channel is restricted to consumers or final recipients of the products, therefore any professional activity of resale, agency or distribution of the products purchased is prohibited.

14.- Written Communications

Applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

15.- Notifications

In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order.

It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.

16.- Assignment of Rights and Obligations

The Agreement is binding on both you and us, as well as our respective successors, assignees and successors in title.

You may not transmit, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it in your favor or for you, without having obtained our prior written consent.

We may transmit, assign, encumber, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from it in our favor or for us, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you have as a consumer recognized by law or will cancel, reduce or limit in any other way the express and implied guarantees that you we could have granted.

17.- Events Outside Our Control

We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, the cause of which is due to events that are beyond our reasonable control (“Force Majeure Event”).

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:

Strikes, lockouts or other industrial action.

Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparations for war.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

Impossibility of using trains, boats, planes, motor transport or other means of transport, public or private.

Inability to use public or private telecommunication systems.

Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Strike, failures or accidents of maritime or river transport, postal or any other type of transport.

It will be understood that our obligations derived from the Contracts will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure Event.

18.- Waiver

The lack of requirement on our part for strict compliance by you with any of the obligations assumed by you under a Contract or these Conditions or the lack of exercise by us of the rights or actions that may correspond to us by virtue of said Contract or of the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from the Contract or the Conditions.

No waiver by us of any of these Conditions or of the rights or actions derived from the Contract will take effect, unless it is expressly established that it is a waiver and formalize and communicate it to you in writing in accordance with the provisions of the Notifications section above.

19.- Partial Nullity

If any of these Conditions or any provision of a Contract were declared null and void by a firm resolution by the competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

20.- Complete Agreement

These Conditions and any document to which express reference is made in them constitute the entire agreement existing between you and us in relation to the object of the Contract and replace any other previous pact, agreement or promise agreed between you and us verbally or by written.

You and we acknowledge having consented to the conclusion of the Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before said Contract, except for what is expressly mentioned. in these Conditions.

Neither you nor we will have an action against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such an uncertain statement had been made fraudulently) and the only action that the another party will be for breach of contract in accordance with the provisions of these Conditions.

21.- Our Right to Modify these Conditions

We have the right to review and modify these Conditions at any time.

You will be subject to the policies and Conditions in force at the time you use this website or place each order, unless by law or decision of government agencies we must make changes retroactively in said policies, Conditions or Privacy Statement, at in which case, the possible changes will also affect the orders that you had previously made.

22.- Comments and Suggestions

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.